Why Communication is Crucial for Your Engagement Survey Action Plan

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Why Communication is Crucial for Your Engagement Survey Action Plan

5 min

Improving employee engagement scores is a critical component of creating a positive work culture. There are numerous strategies to boost these scores, but at the core of every successful approach is one constant: effective communication. Employees have voiced their feelings through surveys. Now, it’s time to reciprocate that communication throughout the employee survey action plan process. Ensuring employees feel heard and valued is key to fostering a positive work environment, but voicing things like appreciation, expectations, or instructions isn’t always the easiest for upper management to do…especially if you have a large talent roster. Thankfully, there are approaches you can take to successfully communicate with the workforce as you execute your engagement survey action plans. Here are some ways to enhance communication and improve your employee engagement survey scores. 

Communication Is at the Core of the Employee Experience

Effective communication is the cornerstone of the employee experience. It sets the stage for fostering a motivated and engaged workforce. 

By maintaining regular communication with your employees, they are more likely to understand their roles, expectations, and goals. Subsequently, clear communication also helps them feel valued and heard, which in turn keeps them eager to learn, contribute, and excel. 

Case studies have consistently shown the positive impacts of good communication on employee morale and productivity. For instance, a Gallup study found that businesses with effective communication had a higher rate of employee engagement. Businesses with high engagement were 40% more likely to have a low employee turnover rate. 

Communication Also Involves Listening

High retention rates are a testament to how open dialogue can nurture a healthy work environment. However, for open dialogue to be effective, it’s important to remember that communication is a two-way street. It’s crucial that we listen attentively and respond constructively. 

Employee engagement surveys serve as a valuable tool in this respect, offering a platform for employees to voice their honest feelings and concerns. Oftentimes, employees find it easier to provide candid feedback through these surveys, as it provides a degree of anonymity and objectivity. 

The key is to take this feedback constructively. Use it to drive improvements in your employee survey action plan. Acknowledge their feelings and work to ensure they feel supported and heard. 

Why Poor Communication Can Lead to A Low Employee Engagement Score

Poor communication can have a detrimental effect on employee engagement scores. Imagine a scenario where an employee is given a task with vague instructions or unclear expectations. The resulting confusion can lead to mistakes, rework, and ultimately, frustration. In turn, the employee may feel undervalued or misunderstood, leading to a drop in motivation and morale. 

Oftentimes, negative experiences don’t exist in isolation. A single incident of poor communication can have a ripple effect across the organization. 

It can disrupt productivity as time and effort are diverted to rectify misunderstandings. Additionally, it can dampen the spirits of other workers, creating a negative atmosphere that hinders collaboration and innovation.

However, despite these challenges, there are effective solutions to bridge this communication gap. Leveraging technology is one such method. Let’s take a closer look at how artificial intelligence (AI) tools can play a pivotal role in enhancing communication and, subsequently, improving employee engagement scores.

How AI Can Improve Communication in Action Plan for Engagement Survey 

Bonfyre’s Culture Coach AI solution helps organizations foster effective communication and Managers to improve engagement scores by analyzing Microsoft Teams, Bonfyre, and engagement score data. 

The result is a personalized coaching plan made up engagement action nudges tailored to the individual’s unique needs delivered at the right time, to the right person, and with the right context. Advanced AI-powered coaching systems employ technologies such as Natural Language Processing (NLP) and predictive analytics. NLP allows computers to understand and generate human language in a contextually appropriate manner. 

This feature facilitates a human-like conversation, making the coaching experience more intuitive and engaging. On the other hand, predictive analytics anticipates future performance and potential obstacles, enabling proactive measures.

AI tools like Bonfyre’s Culture Coach play a pivotal role in bridging communication gaps, especially for remote workforces. Culture Coach utilizes AI to transform survey data into actionable strategies, effectively addressing concerns such as underappreciation or lack of resources. Furthermore, Culture Coach provides detailed reports on an individual’s progress, allowing for continuous refinement of the coaching process.

Using Automation to Improve Communication 

The use of AI for automating follow-ups is a game-changer in ensuring consistency in communication and feedback. It takes the pressure off of managers to acknowledge employee milestones, schedule reminders to employees about professional development opportunities, and other factors that are essential to a good employee experience. 

With Bonfyre, Organizations and Managers can leverage Broadcasts and Announcements to get the right information, to the right people, at the right time. And with Culture Coach, Bonfyre makes it easy for Managers to become better communicators with helpful reminders and suggested topics to cover. This feature can be instrumental in maintaining transparency and keeping employees informed about key developments. 

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