Infusion services organization launches digital channel dedicated to connecting team members and building workplace relationships; sees 21-point lift in eNPS.
Option Care Health, the nation’s largest independent provider of home and alternate site infusion services, is committed to delivering high-quality, cost effective solutions and providing extraordinary care that changes lives. It is also committed to building a culture that connects team members to its Purpose and Mission and promotes a sense of community. Creating these connections is challenging given the dynamics of a geographically distributed team, demands of frontline caregivers and unprecedented impacts from the COVID-19 pandemic. Option Care Health saw an opportunity to connect with employees in a more engaging and dynamic way, while also creating alignment behind business priorities. It launched Bonfyre as a dedicated channel to connect employees and build workplace relationships and company culture.
2020 has been a pivotal year for Option Care Health as it launched new culture elements following a recent merger, and continued to provide essential care for patients during the COVID-19 pandemic. Employee-oriented goals for the business included: