Case Study: Award-winning Restaurant Group engages and informs team members across multiple locations - Bonfyre

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Case Study: Award-winning Restaurant Group engages and informs team members across multiple locations

5 min

Award-winning Restaurant Group engages and informs team members across multiple locations

Goals:

Program leaders sought to:

  • Reach employees with important updates that impact employee and customer experience.
  • Encourage interaction among employees, to build relationships and share experiences.
  • Collect employee feedback and share resources to improve staff efficiency.

Approach:

 

  • Digital Engagement: Bonfyre launched as mobile-first communication and engagement platform for 300 frontline employees across 8 locations.
  • Relationship Building: The team interacts via team building activities, multi-language comms, and peer recognition that reinforce company culture.
  • Productivity: The platform also aids productivity in real-time: lineup notes, covering shifts, communicating supply orders, posting resources, etc.
  • Targeted Communications: Company-wide, location-specific, and role-based Bonfyre communities support targeted messaging.

Results:


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