Case Study: Award-winning Restaurant Group engages and informs team members across multiple locations

5 min

Jeremy Anderson

Award-winning Restaurant Group engages and informs team members across multiple locations

Goals:

Program leaders sought to:

Reach employees with important updates that impact employee and customer experience.
Encourage interaction among employees, to build relationships and share experiences.
Collect employee feedback and share resources to improve staff efficiency.

Approach:

Digital Engagement: Bonfyre launched as mobile-first communication and engagement platform for 300 frontline employees across 8 locations.
Relationship Building: The team interacts via team building activities, multi-language comms, and peer recognition that reinforce company culture.
Productivity: The platform also aids productivity in real-time: lineup notes, covering shifts, communicating supply orders, posting resources, etc.
Targeted Communications: Company-wide, location-specific, and role-based Bonfyre communities support targeted messaging.

Results:

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Jeremy Anderson