Employee experience is more than just the latest business buzzword. A positive experience can have a significant impact on bottom-line KPIs, like productivity and profit, as the employee experience statistics below demonstrate.
Forbes dubbed 2018 “The Year of the Employee Experience” which is no surprise with current low unemployment numbers, the rise of the gig economy, and high competition in the talent market driving employers to compete to retain employees.
Employee experience is the sum of all experiences an employee has with an organization, from their first contact as a candidate through their entire journey with the company and even after they leave. As the following employee experience statistics indicate, a positive experience is critical to your organization’s success.
1. 80% of HR and business leader respondents in Deloitte’s 2017 Human Capital Trends survey said that employee experience was “important” or “very important” to them. However, only 22% of these leaders said their organization was “excellent” at establishing a differentiated employee experience.
2. Understanding employees’ expectations of their organization are critical when creating a positive employee experience. According to Gallup, 60% of employees say “the ability to do what they do best” in a role is “very important” to them. Fifty-three percent of employees say a role that allows them to have greater work-life balance and better personal well-being is “very important” to them.
3. Gallup isn’t the only organization to discover personal well-being is significant to the employee experience. There’s growing evidence to support the idea that well-being drives employee performance. Deloitte’s 2018 Global Human Capital Trends found 43% of respondents believed that well-being reinforces their organization’s mission and vision, 60% reported that it improves employee retention, and 61% said that it improves employee productivity and bottom-line business results.
4. Research by Jacob Morgan shows three environments matter most to employees: cultural, technological, and physical. Morgan’s analysis of more than 250 diverse organizations, including many on “best places to work” lists, found more than half the companies were rated poorly by their employees in at least one of the three areas, and 20% got very low scores across the board.
Morgan classified 6% of the organizations analyzed as “experiential” based on their significant investments in cultural, technological and physical environments for employees. These companies have four times higher average profits, two times higher average revenues, 40% lower turnover and 24% smaller headcount than those companies classified as non-experiential enterprises.
Employee experience is an emerging field and these studies are just the beginning. Brief as this list of employee experience statistics may be, they hold mighty truths about elements that impact the employee experience and why they matter.