Help Center - Bonfyre

Have a question? We’re here to help.

Browse our frequently asked questions below. If you can’t find the answer you’re looking for, reach out to us. We’re happy to help.

How can I make my Bonfyre searchable?

Contact hey@bonfyreapp.com to make your Bonfyre searchable and learn about other premium features like custom branding, moderation control, “pop” surveys and more.

 

How do I add friends?

  1. Open Bonfyre
  2. Tap a Bonfyre community that the person you want to send the request to is in
  3. In the top-right, tap Menu
  4. Tap People
  5. Tap their picture
  6. Tap View Profile
  7. Tap Send Friend Request (they will need to accept it on their device)

 

How do I find my friends list?

Click the settings button in the bottom left hand corner and tap Friends.

 

How do I access Bonfyre on desktop? Do you have a web app?

Yes, users can access our web app from their browser at my.bonfyreapp.staging.wpengine.com — giving you and users the versatility to use Bonfyre from your smartphone or computer.

 

How do I invite people to a Bonfyre community?

  1. Open Bonfyre
  2. Tap the Bonfyre community you want to invite others to
  3. In your Bonfyre, click on ‘Menu’ in the upper right-hand corner to go to the Menu Drawer
  4. Click on the ‘Invite’ button
  5. Invite people by email, or invite somebody you are already friends with
  6. Click the paper airplane icon at the bottom of your screen to send the invite

 

How do I tag users in a photo?

Note: to tag users in a photo, they have to be in the Bonfyre community where you are sharing the photo.

  1. Simply, click the camera icon at the bottom of the chat feed, upload or take a photo
  2. In the caption, type the @ symbol and start typing the person’s name you want to mention
  3. Click on their name when it pops up
  4. Click on the paper airplane icon when you are ready to post your photo

 

How do I reset my password?

To change or reset your Bonfyre password, you can click “Need help?” from the login screen, or click here.

  1. Enter your email address and select ‘Submit’
  2. Check your email for Bonfyre password instructions and click on the link to reset your password.
  3. Your new password must have:
    a minimum of 8 characters
    at least 1 capital letter
    at least 1 lowercase letter
    at least 1 number
    at least 1 special character (!, @, #, $, %, etc)Click ‘Reset My Password’

You will receive a confirmation message ‘Success! Your password has been reset.’
You’re all set. Login to your account with your email address and new password.

 

How do I delete a post or photo?

Click on the icon in the upper right hand corner of the chat you want to delete and tap delete. Note: deleting a piece of content cannot be undone.

 

How do I mention someone in a post?

  1. In the ‘Say Something’ box, type the message you want to post
  2. Type ‘@’ and start typing the person’s name you want to @mention and click on their name when it pops up
  3. Finish your post
  4. Click on the paper airplane icon to post your message

 

How do I change my notification settings for a specific Bonfyre community?

  1. Open the Bonfyre community
  2. Tap the ‘Menu’ button in the top right corner
  3. Click the ‘Settings’ button
  4. Choose how you would like to be notified about the awesome things happening in your Bonfyre community
  5. Tap ‘Save’ in the top right corner

 

How do I update my profile photo?

  1. From your Bonfyre list screen, click on ‘Account’ icon in the bottom left
  2. Click ‘My Public Profile’
  3. Click ‘Edit’ in the upper right-hand corner
  4. Select ‘Choose Image’ to add a profile picture
  5. Click ‘Choose’ once you have an image selected
  6. Add any other information you would like to
  7. Click ‘Save’ in the upper right-hand corner

 

How do I add an email address to my account?

  1. From your Bonfyre list screen, click on ‘Account’ in the bottom left
  2. Click ‘Settings’
  3. Click ‘Manage email addresses’
  4. Click ‘Add Email’, enter your email address and click ‘Submit’
  5. Verify your email address by clicking the link in the email sent to you from the Bonfyre Team

How many Bonfyre communities can I have?

Users can create an unlimited number of Bonfyre communities on their own. With Bonfyre Premium, you can tailor-fit each one of your Bonfyre communities with premium features like moderation control, custom branding, pop surveys and more.

 

Is there a limit to the # of people who can join?

There is no limit to the # of people that can join a free or premium Bonfyre.

 

Are you cloud-based?

Yes, user generated content and account information are securely stored in a private cloud instance on Amazon Web Services. Bonfyre’s firewall and use of industry-leading encryption ensure your data is safe.

 

Can Bonfyre be accessed on a desktop? Do you have a web app?

Yes, users can access our web app from their browser at my.bonfyreapp.staging.wpengine.com — giving you and users the versatility to use Bonfyre from your smartphone or computer.

 

Why can’t you white-label Bonfyre?

Currently, we do not white-label Bonfyre. We believe the platform can be as much the employee or user’s tool as much as it is the company’s tool. We still provide plenty of custom branding to align the look and feel for your company, event or program.

 

Is Bonfyre tablet-friendly? If so, which ones?

Yes, for iPad, users will need to download the iPhone version of the app. Android tablet users can download it right from the Google Play Store

 

How much data/storage does this take up on my phone?

The app takes up ~8 MB of storage on smartphones. Data will be dependent on usage and activity.

Are there any restrictions on who can use the app

Anyone can download the Bonfyre app for free on their iOS device (iPhone, iPad), Android device (smartphone or tablet) or access Bonfyre via their desktop browser at my.bonfyreapp.staging.wpengine.com For groups of 100 or less, Bonfyre Basic is a great choice. For lager events or enterprise, please contact our Bonfyre Engagement Adivsors at hey@bonfyreapp.com

Who does the content belong to?

User who posts the content owns it (and is responsible for it). For premium event or enterprise Bonfyres, your company owns the content. Review of Terms of Use here.

 

How is information/content stored?

User generated content and account information are securely stored in the Amazon cloud. Bonfyre’s firewall and use of industry-leading encryption ensure your data is safe. Here are links to our complete terms of service and privacy policy.

What is the difference between basic and enterprise?

The Enterprise version of Bonfyre delivers full access to our premium features as well as support from our team of advisors to help you achieve your objectives for company culture, employee engagement, internal communications, recognition and more. The basic version of Bonfyre offers core functionality like real-time chat, photo and video-sharing, custom cards and standard access control from your smartphone or web. For a side-by-side comparison, refer to the table above.

 

What do I get with Enterprise?

Our Enterprise customers can create and manage an unlimited number of Bonfyre communities and receive full access to our premium features and ongoing technology, activation and content support from our team of advisors.

 

Is there a setup fee?

For contracts less than 12 months, there is a one-time setup fee. As part of the setup, our team of advisors will work closely with you to deliver a strategy and provide activation, technology and content support to help ensure success.

 

Is the basic version really free?

Yes, the basic version can be downloaded for free from the App Store or Google Play Store and our web app can be accessed at my.bonfyreapp.staging.wpengine.com. You can create your Bonfyre communities and use basic features like real-time chat, photo and video-sharing and custom cards.

 

How long is a contract? Is there a minimum?

Contract lengths typically range from 12 months – 3 years, but the minimum commitment for a one-time project, such as a company meeting or event, is one month. For enterprise, the minimum commitment is three months.

 

What kind of support does Bonfyre provide?

With our event or enterprise packages, you’ll be partnered with a designated team of advisors. We support you and your team every step of the way—from the development of a strategic plan, admin and user training and the launch of your Bonfyre communities through the ongoing management and measurement.

Still have a question? Get in touch.